GSurf Pro V2 Replayer, replay failed


We’re using GSurf Pro V2 to access a remote GVR3550 that has two GXV3611 HD cameras with 4TB of storage.

When replaying the records on both cameras using the replayer, we can see the records but as soon as we change the time with the green bar sometimes it works sometimes it give an error saying that the Channels are already being watched on another client and stop playing. Sometimes when trying to look at both cameras records at the same time only the first one shows up and the error says Channel 2 is being watched by another client but I’m 100% sure no one else is accessing the cameras.

As someone else had this issue ?