Gsurf pro replayer not connecting to file server


Ok so Im using Gsurf pro V2 on both the DVR system we have set up and a computer in a different location. the issue I am having is whenever I try to search recordings with the remote computer is says “there is no recording available for this channel”. but when I go onto the dvr computer and search for recordings on the same day it shows the actual recordings. I noticed when I pull up the file server on the DVR and click search on the remote computer the file server reads Searching and the ext almost immediately. Has anyone had a issue like this before?