We have ordered a few GSC3570 last year and we keep hearing complaints from our clients.
Every a few days, the GSC3570 starts lagging and the following have been noticed:
- Door ringing is in silent, you cannot hear the incoming call.
- In call screen takes about 10s to change the status from ringing to in call.
- Door release not reliable.
Rebooting the GSC3570 fixes the problem for another few days.
Currently using the latest firmware 188.8.131.52 .
We have reported this problem 3 months ago “case ID is 20200904132005” and still no update from Grandstream.
The isssue is occuring on 3 systems:
Audio serverless solution: 2 x GSC3570 (Call between the two GSC3570)
Video Serveless solution: 1 x 3rd party video door station calls the two GSC3570 in serverless mode.
Video solution with UCM6202: 1 x 3rd party video door station calls the two GSC3570.
Anyone experiencing similar issues?
@supportteam can we have a fix for this issue ASAP.