GS wave video issue when call come from GDS3710


#1

Hi"
I have facing some video issue when call come from GDS3710 to GS wave.

When I press the bell button on the door phone GDS 3710,the call is landing on GS wave extension and it’s working but no video coming.
Please note:

GDS 3710 to GVC 3370 and GVC3370 to GDS 3710 working fine with video.

GVC 3370 to GS wave and GS wave to GVC 3370 working fine with video.

GS wave to GS wave working fine with video.

Only video issue GDS 3710 to GS wave and GS wave to GDS 3710.
All devices configured with UCM 6204/1.0.20.23.
GDS 3710 /1.0.7.7
All devices connected with local LAN and Wifi.
Kindly suggest me What to do will solve the problem.


#2

problem is video codec not being honoured on gswave defaulting to voice codec only


#3

can I get on video GS Wave?


#4

check to make sure the video codec support is on the handset (softphone gs wave) on the ucm for the extension as well and test it on the ucm local subnet…


#5

I have checked only over local subnet,

GVC 3370 to GS wave and GS wave to GVC 3370 working fine with video.

GS wave to GS wave working fine with video


#6

Upload latest beta to GDS. 7.7. and 7.8 have serous bugs.


#7

@Marcin He is needing assistance with the GS Wave app not the GDS, unless it is somehow identifying the app and not providing video is that why you suggested the Beta GDS version?


#8

" Only video issue GDS 3710 to GS wave and GS wave to GDS 3710."

So he have problem GDS with GS wave. I have similar problems with 3370,3275. All fixed on beta.
So GDS have bugs and this is pointless to check wave if fault can be GDS.

He can also try to set H.264 to baseline (multiple problem if set as default main profile).


#9

Would the H.264 codec to base line be what I described below where the voice codec is taking precedence is that why you wrote about the H.264 codec to basde line… ???


#10

Yes, mismatch and Wave can ignore H.264 codec (i got problem in GXV series too). Not sure if this is fixed in beta as i left baseline (they fixed problem with open or GDS hang video).


#11

Hi Mr Marchin,
How do I solve this problem?


#12

Change profile
If not help upgrade GDS firmware


#13

I have upgraded the GDS firmware 1.0.7.14 but result is same.


#14

Without packets i doubt we can help.
Catch ethernet capture n UCM during try.


#15

Mr Marchin,

UCM ethernet capture attached,
Kindly help.

.capture-C074AD16BE96(1).zip (136.8 KB)


#17

You still use MAIN profile not BASELINE.


#18

Would be very helpful if you share a little configuration screenshot gds


#19

here


#20

“”“Yes”""
Thank you Mr Marcin Problem has been resolved.
Thanks again.


#21