GS Wave Unreachable


I have an issue with GS Wave under IOS with Elastix & GDS3710 DoorPhone.
1- SIP applications in Windows PC as well as SIP hardphones works great as video reciver & openning door.
2- GS Wave in iOS smart phone & pad are unreachable (i.e offline) when they are in idle state.
3- GS Wave in iOS pad version doesn’t show the video from GDS3710 & also the cam button isn’t active although on iOS smart phone work fine.

Could you help


Try switching their SIP transport to TCP, instead of using the default UDP.