GRP2613 Stop ringing after some days

bug
#121

And here we go again asking for better Ring Tones, please can we get some that come with the product without the mess of uploading new files via .bin files and GDMS.

#122

Issue is still happening after supposed firmware fix, my customer this morning reported the phone stopped ringing and they had to reboot.

#123

Which firmware are you on? 1.0.5.65 or 1.0.5.66?

I ask because I too had phones on 1.0.5.65 that stopped ringing again and when I check the support page again I notice 1.0.5.66 was listed and one of the fixes is the same wording about fixing the ringing.

Fixed an issue where the device would stop ringing after a few days if using custom ringtone

I am wondering if the fix was never in 1.0.5.65. If you are on 1.0.5.66 then that theory is false.

#124

So, how are you all rectifying this when a phones stops ringing? Just reboot? Factory reset? Will anything get it ringing again?

#125

I had 1.0.5.65, which support had told me to test, but I have now just uploaded 1.0.5.66 and we will see I guess.
This is crazy.

#126

A simple reboot works for me everytime.

I also remote reboot from the ucm some of the phones after hours. I am not sure if that stops the issue or not but it canā€™t hurt. I am an end user though so only have the one office to deal with and not the angry customers side of it.

#127

Dear users,

Thanks for all your feedback! I will pass the issues to our GRP261x developing team for troubleshooting. Thanks!

Thank you!

#128

Dear user,

You can also creat a ticket in Helpdesk system and we will have technical support to review the issues asap. Thanks for your testing!

Thank you!

#129

Issue still occurs on 1.0.5.66. Just had two different test cases come back.

#130

Dear user,

Thank you for your feedback! I just checked our database and this issue has been passed to our GRP261x development team, and I believe that our development team is working on this issue. I will let you know if we have any updates. Thanks for your testing!

Thank you!

#131

I havenā€™t seen this issue re occur since the latest build.

#132

Dear user,

Thank you for your feedback! We will run some tests and try to reproduce this issue under our test environment. Thanks for your testing and updates!

Thank you!

#133

Problem still occoures on customersite and our own office phones with 1.0.5.66

#134

Dear user,

Thanks for your updates! We need to run some tests and analyze issue. I will let you know if we have any updates. I noticed that this issue has been passed to our GRP261x development team, and we will have the conclusions in the following few days. Thanks for your testing!

Thank you!

#135

I can also confirm our phones stop ringing with the latest beta 1.0.5.66 firmware.

#136

Dear user,

Thank you for your feedback! This issue has been reported to our GRP261x development team for evaluation. Thanks for your testing!

Thank you!

#137

I have the same issueā€™s.

Performace lost after 4-5 days, lost Ringtone (reboot the fix), and sometimes when i have incoming call and cannot aswer the device still ringing (with reboot fix). If the devices make every day reboot, works fine.

For work around solution, is possible the devs to imput to GDMS a autoreboot schedule menu?

#138

Dear user,

Thank you for your feedback! I will pass this suggestion to our development team for evaluation. Thanks for your testing!

Thank you!

#139

You have any custom ring tones installed? What PBX type are you connecting these handsets to?

#140

Just use the deviceā€™s ringtones. (I have not uploaded anything custom ringtones).

The PBX is Yeastar S-Series.

At some customers use these matching rules:

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