And here we go again asking for better Ring Tones, please can we get some that come with the product without the mess of uploading new files via .bin files and GDMS.
GRP2613 Stop ringing after some days
Issue is still happening after supposed firmware fix, my customer this morning reported the phone stopped ringing and they had to reboot.
Which firmware are you on? 18.104.22.168 or 22.214.171.124?
I ask because I too had phones on 126.96.36.199 that stopped ringing again and when I check the support page again I notice 188.8.131.52 was listed and one of the fixes is the same wording about fixing the ringing.
Fixed an issue where the device would stop ringing after a few days if using custom ringtone
I am wondering if the fix was never in 184.108.40.206. If you are on 220.127.116.11 then that theory is false.
So, how are you all rectifying this when a phones stops ringing? Just reboot? Factory reset? Will anything get it ringing again?
I had 18.104.22.168, which support had told me to test, but I have now just uploaded 22.214.171.124 and we will see I guess.
This is crazy.
A simple reboot works for me everytime.
I also remote reboot from the ucm some of the phones after hours. I am not sure if that stops the issue or not but it can’t hurt. I am an end user though so only have the one office to deal with and not the angry customers side of it.
Thanks for all your feedback! I will pass the issues to our GRP261x developing team for troubleshooting. Thanks!
You can also creat a ticket in Helpdesk system and we will have technical support to review the issues asap. Thanks for your testing!
Issue still occurs on 126.96.36.199. Just had two different test cases come back.
Thank you for your feedback! I just checked our database and this issue has been passed to our GRP261x development team, and I believe that our development team is working on this issue. I will let you know if we have any updates. Thanks for your testing!
I haven’t seen this issue re occur since the latest build.
Thank you for your feedback! We will run some tests and try to reproduce this issue under our test environment. Thanks for your testing and updates!
Problem still occoures on customersite and our own office phones with 188.8.131.52
Thanks for your updates! We need to run some tests and analyze issue. I will let you know if we have any updates. I noticed that this issue has been passed to our GRP261x development team, and we will have the conclusions in the following few days. Thanks for your testing!
I can also confirm our phones stop ringing with the latest beta 184.108.40.206 firmware.
Thank you for your feedback! This issue has been reported to our GRP261x development team for evaluation. Thanks for your testing!
I have the same issue’s.
Performace lost after 4-5 days, lost Ringtone (reboot the fix), and sometimes when i have incoming call and cannot aswer the device still ringing (with reboot fix). If the devices make every day reboot, works fine.
For work around solution, is possible the devs to imput to GDMS a autoreboot schedule menu?
Thank you for your feedback! I will pass this suggestion to our development team for evaluation. Thanks for your testing!
You have any custom ring tones installed? What PBX type are you connecting these handsets to?
Just use the device’s ringtones. (I have not uploaded anything custom ringtones).
The PBX is Yeastar S-Series.
At some customers use these matching rules: