I have a number of GXP2160 phones in our office. These are provisioned with FreePBX endpoint manager.
Each phone has 2 accounts set up on it. (Admin/Sales). They also have BLF fields programmed in the Multi-Purpose Keys. These are BLF for different extensions within the office. When a call arrives in from Admin and it is being transferred, the user selects one of the extensions and the number is automatically entered. However, when a call comes in via sales account and a Softkey is selected no number populates on the screen.
I am unsure how to fix this issue such that when a softkey extension is selected regardless of whichever account is active the extension will be populated on the screen.