Grandstream GXP1780 Transfer call


#1

I have to forward calls on the Grandstream GXP1780. Although I followed all the steps in the guide, it does not work. What can I do?


#2

Forward is supported by Server. If you have direct line from provider then contact them and ask fro advice.


#3

Hard to provide a good answer without more info.
We don’t know anything about your provider or what your phone is connected to.

Can you offer any more information about the phone system?


#4

We are from Germany and of course we have a German provider. I need to forward calls to another device, so I try to follow the described steps in the guide book. When a call comes in, I press the “forward” button (the sign with 2 phones), dial a number and then press “transfer” (shown right on the phone screen).
Anyway, I tried several ways to forward calls, but it never worked.


#5

How many call paths does the provider support in this instance?


#6

You want:

  1. TRANSFER
  2. FORWARD

This are 2 different types and function.
Transfer is fro active call, forward is for incoming not responded call. Which one ?