I am hoping some can help with a question regarding getting back a call when an extension is busy
An external call comes into the PBX and is answered by extension 1000 on line 1. Caller asks for x1001. The call transfer is pressed and extension 1001 dialled using Attended Transfer. Extension 1001 is busy so x1000 goes back to the original caller and takes the call/message
An external call comes into the PBX and is answered by extension 1000. Caller asks for x1001. The call transfer is pressed and extension 1001 dialled and the the attended transfer button. Extension 1001 is busy and you get the voicemail. x1000 presses the flashing line 1 key on the handset and instead of picking the incoming call back up the incoming call is transferred to the voicemail of x1001 and a new call is set up for x1000
I have tried using the split key and x1000 can get back to the original caller but the call to x1001 is still active
What is the correct way to set up the PBX to achieve the desired scenario?