GDS3710 how to call 2 queues


#1

Hi,
I have some GXP2170 connected to UCM. They are separated in two queues. I want the GDS simultaneously to call the two queues after someone push the door button. In GDS I have choosen the parallel hunting mode but it never calls the second queue. Could you know how can I do it.

Thanks


#2

Have you tried Parallel Hunting or you could create a third Queue with all the members in it.


#3

My guess is that you have to create 3rd queue to include all the extensions in the queue and fill into GDS. Even if you put two queue numbers there, I am not sure UCM can support simutaniously call two queues, that might be the issue you only have one queue running.


#4

Thank you for your responding.

I want to use the second queue in order to have the view of the visitors from GDS but without the sound of a ring tone. So I set custom ring tone on the second queue the sound of silence :slight_smile: .
As you understand in this case is not an option to add all extensions on the same queue.