GDS3710 cannot be found by GSsearch, blue LED is shining, factory reset without success


#1

Hello,
I have bought GDS3710 and I am trying to initialize it. I used only CAT5e cable with PoE from UniFi Switch 8-60W Switch ( IEEE802.3af ).
After connection the cable to switch the doorbell blue led on GDS3710 shines.
GSSearch tool cannot find any device on (same) network.

I tried wait a few minutes and check static IPs 192.168.0.160 / .168 (according different manuals) via browser without success.

Afterwards I tried hard factory reset - connect wiegand cables. Step #3 failed - no lighting after 10seconds.

Could you help me with it please?


#2

You sure that cable is correctly done ?
Led should not shine all time.


#3

If you press any key in the keypad and no beep sound heard, please contact your seller, as well as contact Grandstream helpdwsk, to RMA and swap this device.