I recently installed a GDS3710 in our system with a UCM6204 and GXP2170’s. I hooked it up on a desk, updated to the 188.8.131.52 firmware, tested it out and it seemed to be working alright. In the webui, I could see the live feed from the camera and I configured one of the GXP2170’s to remote open the door when the remote PIN was set.
I installed the 3170 on the side of our building and hooked up the electric strike and tested the remote unlock. Everything appeared to be working but when I would call the 3170, the camera display on the screen was all white. Almost like the camera was saturated but it was a cloudy day. If I go to the CMOS settings, set it to WDR, then go back to the live view, it works. If I again go to CMOS set it to Normal, then go back to live view, it looks as it should. This seems to happen randomly and every time I view it after a reboot.
I also added the P32000-P32004 codes in our GXP2170 template with the remote pin to open the door. However, I get a “GDS Action: OpenDoor failed. (403: Authorize Failed)” error on all but one of the phones. I removed the values from the template and logged into a random phone manually and set them and still got the same error. I know the remote PIN is correct because when I change it, it says “No change needs to apply” so it must be set correctly.
The Maintenance > Event Log is always blank so I assume that is just for card access and I’ve not tried to setup any cards. I also setup a syslog server but didn’t dive into the logs too far yet.
Finally, I had the system hooked up and overnight, I had 50 missed calls from it at random times. I know this could be ghost calls but it might be hardware related as sometimes I can tap the side of the unit and it acts like I pressed the door bell.
I upgraded the firmware to 184.108.40.206 just to see if anything was fixed and it is all the same issues as above.
Any help would be greatly appreciated!