A customer purchased a bunch of used GRP2616’s that are apparently managed by GDMS from a previous service provider. Thanks eBay.
Factory resetting the phone works for a minute or three, then it gets a config from GDMS from it’s previous provider.
If I try to add to our GDMS account, with the MAC address and Serial number, I get the error message:
"This device already exists in another enterprise or organization"
Is there a procedure to release these from the previous provider and acquire control?