GDMS Configuration failed


Hello All,

Working with a 2135 that’s been great for a long time. Today I can’t get it to work. Factory reset. Updated to recent firmware. Factory reset again.

In GDMS, I get “Configuration failed” in red. The phone is online and, I can ping and tracert from the phone through GDMS.

Anything else? is the phone borked?


Dear user,

Thank you for using GDMS platform! We noticed that your GXP2135 is offline in GDMS platform. Could you kindly help to confirm that what is the MAC address of the device? Thanks for your testing!

Thank you!