Hello guys,
I would like to ask if any of you have the same issue or issues with GXP2160. We have 14 pieces of GXP2160 in our company. Some of them works fine some of them sometimes dont. I start to think that it is really no matter what version of firmware do you use.
- phones sometimes freeze during call
- phones sometimes freeze without any interaction of end user (so you even dont know that the phone is not registered because the screen is frozen)
- one phone spontaneous rebooted without any interaction of end user
- sometimes the phone seems to be good = screensaver works, you can do things in menu etc. but when you pick up the cord there is no tone and also the phone is not registered.
The solution of problems mentioned above is reboot the phone. But when you have to reboot the phone once a month that is going to be very noxious. But again some phones work well. I trying to find out what is the problem also with the help of grandstream support. But coredumps, syslogs are useless. They always tell me to make a wireshark capture of traffic behind the phone. This is not easy task because we have 14 pieces of these phones and these problems occurs randomly. How I can make a wireshark capture of problem when maybe I have to wait for weeks, months?
I thought that syslog and coredump directly from the phone (or any kind of device) are powerfull weapons but in this case it is absolutly useless. When I asked from support if they are able to make any assumption from the coredump or syslog which was generated they told me nothing.
Is here any else with similar problems?
Thank you guys.
