We’re pretty new to VOIP and GrandStream. We’re running a UCM6204, and we have some GXP2130 and GXP2170 phones.
I’m wondering what the “best practice” method is for dealing with people who are in the office some days (with a physical GXP phone) and on other days they are remote. On remote days, we’re hoping they can use a softphone application (such as X-lite) while connected to the office network via VPN.
I’m guessing each softphone should be configured as a separate extension.
When the person is not in the office, they could forward all calls to their remote extension, but I’m wondering if there is a better/other way of doing this.
Also, if they forget to forward their phone when they leave the office, is there a way to “remote control” their phone and turn on the forwarding from somewhere else (without being able to physically press the buttons on the phone)?