I purchased a 6202 25 months ago ad have not had occasion as far as I remember the need to upgrade the firmware, the unit had worked well from it’s original setup and still does. I notice I had missed quite a few updates so tried to take it from 188.8.131.52 to 184.108.40.206 and according to unit (Status - General) it didn’t stick. So after trying a couple more times I contacted support to be told (after some questioning) the flash memory on the UCM cannot perform read/write anymore, its “Defective Approved” and I should contact the supplier. To be told by the supplier it’s out of warranty nothing they can do.
End of story!
I’m shocked that it’s the end of the story, as it can’t be wear and tear it clearly is a defective Flash Rom from very early on. and who tests that occasionally to see if its still working?
I think I’m suppose to throw it away and buy a new one, I cant get anyone to talk to me at Greadstream or voipon about a solution (apart from the above I guess)any thoughts would be welcome