With 184.108.40.206, if you have “Enable Onhook on Cradle Reposition” turned on, and placed the phone in the cradle while a second call was ringing, the active call would disconnect and the second call would begin ringing.
Now, with 220.127.116.11, when you place the phone in the cradle, it rejects the second call and leaves the active call active.
In order to workaround the original problem, I have taught my users to place the phone in the cradle and then pick it back up in order to disconnect the active call and answer the second. Now this behavior is different.
Could we please just get an option like “(Any) On-Hook affects active call yes/no”?
I greatly appreciate the new ability to at least select which call is affected, but teaching someone to select the active call before pressing on-hook is counter-intuitive, IMO. As I understood it, that route was chosen in order not to change current behavior. However, the change did change the current behavior that worked for me - active call on-hook when placed in cradle.