@cyfo The CID thing has been going on for better part of a year. I am in a chat with them right now while they do more tracing on our bad calls. I’m beginning to think it might be time to look at another carrier. @costwisewpg pointed me at someone else earlier in the year, I think I might have to check it out. Our users live and die by the phones (sales org) so they gotta work decently. To this point I have been bashing GS and that may not be fair as it is likely voip.ms that is the culprit.
I even put a FreePBX in the middle there so I can keep a permanent capture for days (and hopefully adding it in the middle might take away any “incompatibility” but it hasn’t change anything), so the issue might be on the provider side.
@cyfo They just made another change for me in backend routing that definitely fixed up some issues. This after first actually making it worse. I was on chat with “Bernie”, maybe you can get him on chat and reference the changes he just made in backend for Lekker Foods as a starting point.
I have had call quality issues on 2135’s as well, it turned out to be a faulty batch of handpieces.
Thank you for the prompt updates. Glad to hear that it wasn’t an issue with the firmware!