There might be a problem with the CTI function, although a phone is correctly associated with WAVE desktop (so audio passes from IP phone), when making calls from WAVE Deskto, the call starts correctly from the IP phone but on WAVE Desktop the audio error warning microphone is missing,
moreover, once the call starts from WAVE desktop and is made from the IP phone, WAVE Desktop does not manage this call so for example it is not possible to interrupt the call from WAVE Desktop.
Lastly, to associate the IP phone in CTI it is impractical for the customer to have to enter the Local IP address, for example a drop-down menu could appear that offers me the phone corresponding to the same account (for example Yeastar does it correctly).
moreover, as already mentioned, it is not possible to delete the single call or all the calls from the history,
in the end, these are the things the end customer would like.
lastly, if the customer could autonomously modify/delete/add the “Extended Contacts (therefore LDAP)” directly from WAVE Desktop, it would be a perfect APP (obviously with the necessary permissions.