I have a call routing question that I cannot find a solution for and would like some help.
I have an IVR set-up that would transfer the caller to an external number (cell phone). I want there to be a timeout so if the call is not answered within 15 seconds the caller is transferred to another extension. The idea is we do not want the caller to die at someone’s cell phone voicemail, but rather be moved to the operator.
-side note: I did have these extension on the GS wave app, but the call quality was so poor they could not have a conversation (data connection on cell phones is bad).