Error code 50012 gxv3370


#1

Hi There,

I’m trying to add serval gxv3370 devices. But unfortunately i’m getting the error code 50012. The device is connected to the internet. Can you help me out?

Thanx in advance,

Greetings,
Josse Bunnik


#2

Open ticket to GS, this is user forum and we do not have power to even check what this problem is.


#3

Dear user,

Thank you for using GDMS platform! Could you kindly help to send us the MAC address of the GXV3370 for troubleshooting? This error code may be related to ERP system.

Thank you!


#4

Dear Support,

I will send a DM.

Greetings,


#5

Dear user,

Thank you for your feedback! We did not find the device information from ERP system, could you kindly let us know if this device is assigned by our distributor/reseller? If this device was added to ERP system, the user can associated it to GDMS platform immediately. Thanks!

Thank you!


#6

Hi,

Thank you for the assistance! The devices have been successfully added to GDMS.

Greetings,
Josse


#7

Thanks for your updates, Jbunnik!

Let me know if you have any further questions.

Thank you!


#8

#9

Dear Jbunnik,

May I ask that if your 3 devices still cannot be provisioned through GDMS platform? Thanks!

Thank you!