While enabling “Forward on Busy” on an specific handset, calls arriving on the busy set, are never forwarded to the user´s voicemailbox.
If the “Undconditional Forward” is enabled (disabling the previous “Forward on Busy” configuration) then the calls are always forwarded to the user’s voice mailbox which is the expected behavior.
Customer is using DP750 and DP720 handsets.
Please need a solution for this problem.
Has anyone already faced this problem?