DP715 is reseting when receive a call

ip-communications

#1

Hi,

We have a DP715, it cannot receive calls. When it receive a call, its display becomes blank, so its clock turn to January 1, 12:00.

I attached a log from it, caugth by a Syslog server. 5773 is the caller number.
5773 made a call to this device at May 22, 12:44:17

Thanks,


#2

Hi,

Verify that the DP750 base and the DP720 phone have the official firmware version 1.0.3.23.

If the problem persists, please open a ticket in our support center to give you more support in the case.

https://helpdesk.grandstream.com/

Thanks


#3

Hi,

We don’t have a DP720, but DP715. The newer official firmware for it is 1.0.0.33.

After applying it, the device turned worse, because it’s resseting with no reason.
I wiil open a ticket in support to search for a solution.

I attached logs collected from it since moment I enabled handset number to the moment it reset.
Thanks,


#4

What kind of settings And when will the update?


#5

OK, guys, the device is OK.
The issue was faulty batteries.

After changing by newer ones, the problem doesn’t exist anymore.

Thanks