DoorBird (SIP door bell with video) and UCM6202


#1

I’ve got a UCM6202 and a few GXV3350 video phoness, plus some non-video phones. At three entry locations, there are Doorbird devices (keypads, audio and video).

I need your help in configuring these devices (both the PBX and the Doorbirds). Goals:

  • all phones on my ring list should ring when the doorbell button on any of the Doorbirds is pressed
    Ideally with a distinctive ring tone
  • any phone/extension must be able to answer the DoorBird call, and have two-way audio
  • video should appear on the GXV3350s (if possible even before the phone is answered)
  • any phone, video or not, should be able to unlock the door at the Doorbird

All help would be greatly appreciated!


#2

Speak to @lpneblett he appears to be fvery familiar with Doorbird units and has an opinion on whether or not to use them with Grandstream products.


#3

Doorbird had or has a fatal flaw in that if you have the device ring phones as well as it’s app and answer the ring with the app, the device does not send a cancel to the phones…so they keep ringing until they timeout or someone answers a phone despite the fact that the call has already been answered.


#4

Thanks, Larry. I will have to ask them about this.

Are you able to tell me anything about how to configure the PBX and the Doorbirds appropriately for what I want to do? I’d appreciate some advice.

Thanks


#5

They are not that hard to set-up, but you have to use their app to do so which makes it somewhat of a pain over a web gui. I simply set them up as extensions. I then made a ring group to which the doorbird calls when their button is pushed. I suggest you set them up and test them before you physically install them. My client is using them as gate openers.


#6

Yeah, the app is not great for setup, and their web GUI. Is incomplete and only in beta.

The DoorBird doc only talks about setting them up as a peer VOIP trunk, which seems odd. I guess they didn’t consider using them with a PBX. I’ll try your suggestion.

Thanks


#7

Hmmm … I configured the Doorbirds as extensions. They show as Idle/Available (which means, I guess, that they are registered … else how would the UCM know?). I don’t see any entry on the Doorbird app that shows the registration status.

I set up the Doorbird with a 10-digit Caller ID, and my Inbound Route (which has a 10-digit pattern) works for other extensions. I also tried adding a 5-digit pattern for the inbound route and caller ID for the Doorbirds. The inbound routes call a ring group which consists of all extensions.

But no phones ring when I press the doorbell on the Doorbird. Nor can I call the Doorbird. Noting appears in the CDR.

Dunno what’s wrong.


#8

look at the ucm extension and see if registered, they will show as green.


#9

Yup, they’re green. But don’t make a call when the button is pressed.


#10

Take a network capture of a door press and let’s see what the messaging is.


#11

I don’t have the expertise to look at the messaging as you suggest. However, I have made incremental progress with the configuration.

The PBX now shows CDR when the doorbell is pressed, but no phones ring. I believe the reason Is that I don’t have a properly defined inbound route. I don’t know what the DoorBird sends as its “calling number”, so I don’t have the correct pattern in any inbound route.

Can you please tell me what string I should use as the pattern in the definition of the inbound route?


#12

It sends what you programmed. As mentioned, I have it dial a ring group by its extension number and IP of the UCM in SIP Calls. The format is XXX@ipaddress where XXX is the extension number for the ring group and ipaddress is the IP of teh UCM.


#13

So, with 6400 as the number of the ring group, and the UCM is at 192.168.1.113, then the pattern is “_6400@192.168.113”? I tried the pattern “_XXXX@XXX.XXX.X.XXX”, but it did not work. Do I literally enter the actual string of digits, rather than Xs, etc? Are the dots and the @ permitted in the pattern?

I guess I thought the pattern would match 1200@192.168.1.120, where 1200 is the extension of the DoorBird and the IP address is the address of the DoorBird, but you’re saying it’s the string for the destination/ring group?

Do I need both the pattern and the CallerUD pattern?

Appreciate the help!


#14

As stated. the extension of the ring grup and IP of the UCM.

6400@192.168.1.113


#15

he really needs to hire you @lpneblett or someone else


#16

Thanks guys. I’ve learned a lot about SIP, and made a lot of progress. I am a DIY-type guy, so I am very grateful for the help you provide on the forum. It’s great that you share your expertise with others in this way here. If I were any kind of an expert in this domain, I’d do the same.

This is my last hurdle, I believe, so thanks again.