Custom Prompt Files..IVR, VM Group, Queue...etc on UCM 62xx


#1

How does one delete custom files loaded onto a 6208? Thank you.


#2

The thread title tends to indicate custom prompts, but the post itself indicates custom files, so am uncertain as to the specific type of “custom” meant. If prompt files:


#3

Sorry for any confusion. I’ve recorded a few audio .wav files for a customer and loaded them into an IVR prompt location. There are delete icons for every “extension” type… Why can’t I find a delete option for what audio files i’ve uploaded?


#4

I think if you will look in the location shown on my screenshot, you will find what you seek.


#5

I thank you very much. I did not see that screen shot the first go round.

On another note. I did not see “DTMF” as an option for IVR “Key Pressing Events”. How would I set up for checking a mailbox/Group mailbox (*98/*99) say, After Hours once I hit the IVR on the inbound call?


#6

Create a dummy extension and forward the key press if using 0-# to the dummy extension or dial the dummy extension directly at the IVR. In the dummy extension settings, set up unconditional call forwarding using a custom number and input *98XXXX where XXXX is the extension number.