Hello Everyone,
I’m looking for integration with external CRM system using auto URL / link popup feature.
basically, when agents in a queue receive or answer a call. their soft client will invoke a URL using his default browser to open a CRM link with some variables related to the call
The scenario is like this:
1- System administrator will configure a static url with some variables related to call (in agent extension page or wave app settings). something link this:
https:///static_server_link/callerid=$callerid&agent=$agent_number&service=$queue_number
where $callerid , $agent_number , $queue_number are variables that will be dynamically replaced during the call by the app
2- A call center agent is logged-in and receives a call.
3- the soft client will read call parameters (callerid / agent_number / queue_number) and invoke a the pre-configured https request using device default browser.
for example:
https:///static_server_link/callerid=1122334455 &agent=100&service=6504
Is this feature supported in Grandstream UCM63xx devices?
or is there anyway to do the same thing with these devices?
I’m asking this with consideration of:
1- I know GS support multiple CRM integrations. but the system i want to integrate with is not one of them
2- I know about Grandstream API and AMI features. but I need a simple URL invoke where I don’t need extra configurations in external CRM.
what I want from the CRM software will automatically be done from the Https URL.
An example of what I’m asking for is in 3CX webclient --> settings --> integrations --> Open Contact URL
but I’m looking for the same thing in Grandstream system or soft clients.
