I’m looking for integration with external CRM system using auto URL / link popup feature.
basically, when agents in a queue receive or answer a call. their soft client will invoke a URL using his default browser to open a CRM link with some variables related to the call
The scenario is like this:
1- System administrator will configure a static url with some variables related to call (in agent extension page or wave app settings). something link this:
where $callerid , $agent_number , $queue_number are variables that will be dynamically replaced during the call by the app
2- A call center agent is logged-in and receives a call.
3- the soft client will read call parameters (callerid / agent_number / queue_number) and invoke a the pre-configured https request using device default browser.
Is this feature supported in Grandstream UCM63xx devices?
or is there anyway to do the same thing with these devices?
I’m asking this with consideration of:
1- I know GS support multiple CRM integrations. but the system i want to integrate with is not one of them
2- I know about Grandstream API and AMI features. but I need a simple URL invoke where I don’t need extra configurations in external CRM.
what I want from the CRM software will automatically be done from the Https URL.
An example of what I’m asking for is in 3CX webclient --> settings --> integrations --> Open Contact URL
but I’m looking for the same thing in Grandstream system or soft clients.