Creating a Voicemail Boxes for Users without Phones


I am trying to configure a UCM6204 for a small furniture store. There are about 10 phones in the store, all shared by all of the employees. We want to set the system up so that incoming calls ring on all the phones. If the call is not answered after 6 rings, we want to transfer the call to an IVR where the caller can leave a voicemail for one of our employees.

We want each employee to have their own voice mailbox, with their own personalized greeting. All voicemails will be forwarded to the employee via e-mail, so they never need to access the voicemail system, except to setup their greetings.

How do we configure the system to do this?


just create extensions that have no valid handsets with emails and set the temporary voice messages…


To have all phones ring you can either create a ring group (Call Features > Ring Groups) or 1 ext with 10 Concurrent registrations (Extension/Trunk > Extensions). (I think if you do it with the Extension method you won’t be able to have an IVR after the Ring Timeout)
For voicemail. you can setup an IVR that plays after the 6 rings and that gives the extension info as @scottsip said, basically you create an extension for each user but you only set up voicemail without connecting it to a phone.


create a lot of fictitious boxes for as many employees, each one with its own personalized message and email, on IVR create the appropriate paths and for each situation create a call to your voicemail for failure to answer.
Remember to make sure that you listen and delete the voice messages or that after sending the email they are deleted, or you will clog the space unnecessarily.


ringing groups are always discouraged (no ringing of extensions that are momentarily busy -> problem that I have reported several times to GS), better to use queues.


Create the ring group with the desired extensions as members. Set for a ring all strategy and then enable the destination setting to the IVR. Set the IVR with each extension’s mailbox and the prompt that defines which key press corresponds to which box.

The downside to the approach is that presumably, all calls go to the ring group to include new callers and/or those that do not know the names of any of the extension owners, which begs the question of who do they select? The other issue to keep in mind is that any time there is an employee change, the greeting will need to be changed. You may want to consider funneling callers into the areas or departments.