Contact information is not seen in incoming call


when an incoming call arrives to the phone (in my case 2614) the affinity app on my PC shows an incoming call and the incoming number (twice) but the contact info are not shown although the phone number is saved in my contact list.
a CTI in my point of view should show all contact information if it is a known number .


you’ve already opened an identical post, I replied in the other one


Sorry but those are different issues.
the “identical post” talks about the contact screen itself and as it does appear empty when displayed in extended mode.
this post is about incoming call and the data you see on the screen.
these are 2 different issues.