TL;DR: Is there a log for gdms.cloud that we can use to check if the phones are even trying to connect?
We have a customer with two sites, A and B. Site A has 4 GXP2140 phones and site B has three. Previously, they were running firmware 1.9 or something (1.0.9? I can’t remember - it had a 9 in it). For various reasons, we were using our old provisioning server that sent XML data with P codes in it and that worked fine. Now, we wanted to move these phones to gdms.cloud and needed a procedure that could be followed remotely in the field by the customer, as this is a hosted customer and we can’t just send someone on-site to do the work.
We developed a procedure that worked perfectly in our lab and worked fine on the phones at location A. It also worked fine on one phone in location B. But the other two phones in location B never seem to connect to https://acs.gdms.cloud and are showing as “Provisioning” in the web interface.
What we need is a log that shows whether or not those two phones have even tried to connect to the ACS server or not. There does not seem to be anything like that. We’ve confirmed that MAC addresses and serial numbers are correct, and since the other phones all worked properly, we need to be able to diagnose why the remaining two did not work, without having any networking or IT support on-site. This is a “simple hosted customer” with no real technical knowledge, so we need to be able to say “log in to the phone web interface and type XXX into field YYY.”