Cloud IM issue after end of Remote Connect beta

#24

I have the same issue after upgrade UCM6308 to firmware version 1.0.19.9.

Create a ticket on Grandstream Helpdesk, but still waiting to fix.

How can I make it faster?

#25

Dear user,

Thank you for your feedback! You can upgrade the UCM6308 to 1.0.19.10 and try again. If this issue still can be reproduced, you can enable SSH on your UCM6308 and send the remote access credentials including the admin username/password to us for troubleshooting. When you try to send those information to us, you can put them in a private message and please make sure that you enter the MAC address and admin username+password are in that private message. Please do not forget to enable SSH on the Web UI of your UCM6308. Thanks for your testing!

Thank you!

#26

Dear, I have the same problem after updating the firmware to the version
1.0.19.9 on my UCM6302. I cannot create or modify extensions. I always get the same error: “IM server database has encountered an error”. I never used IM and I have everything disabled. I hope you can help me, thank you very much.

#27

Upgrade to version 1.0.19.10 fixed problems.

#28

It worked perfect! thanks for your help!

#29

Dear users,

Thanks for all your feedback! Please kindly let us know if you have any further questions. Thanks for your testing!

Thank you!

#30

Dear Users,

I have got the same problem. With the UCM6301, Firmware 1.0.21.9. Today I added the UCM to GDMS, insert a Mailserver in the UCM and IM Server is disabeld. Now it isn´t possible to edit an existing extention and it isn´t possible to create a new extention. The system shows the error: “IM server database has encountered an error”.

#31

https://helpdesk.grandstream.com/

#32

Dear user,

Thank you for your feedback! Could you kindly download the syslog from your UCM63xx and send them to us for troubleshooting? Please kindly share some screenshots with this issue to me for troubleshooting. You can enable SSH on your UCM63xx and send the remote access credentials including the admin username/password to us for troubleshooting. When you try to send those information to us, you can put them in a private message and please make sure that you enter the MAC address and admin username+password are in that private message.Thanks for your testing!

Thank you!

#33

Hello,
Many thanks for the quick response. I tried to send a private message with the information. Unfortunately that doesn’t work because I get a message saying I can’t send you personal messages.

#34

Dear user,

Thank you for your feedback! I have sent you a private message and you can reply to me directly. We will need to access your device remotely to troubleshoot this issue. We suspect this issue may be generated by the database upgrade issue. Thanks for your testing!

Thank you!

#35

I have the same issue, did you find the solution?

#36

Dear user,

Thank you for your feedback! Please send a private message to me with the remote access of your UCM63xx device, so that we can access your device remotely and troubleshoot this issue. We suspect this issue may be generated by the database upgrade issue. Thanks for your testing!

Thank you!

#38

Dear user,

Thank you for your feedback! We have accessed your UCM6300A and fixed this issue for you. You can give it a try when you have a chance.

Let me know if you have any further questions. Thanks!

Thank you!