Now that everyone’s beta of the Remote Connect has ended we can see what works and doesn’t on the free plan and I have found that the loss of Cloud IM means I can’t log in from the Wave app on Windows. I get “Cannot connect to IM server…”. I can log into the Android app but I get a constant “Server disconnected. Attempting to reconnecting” (grammar error not mine). I can’t even connect using my LAN IP, so the has locked me out of the Wave app on Windows and made the Android app waste battery.
I’m not opening a support ticket yet because surely someone will be working on this soon. This just broke everything (at least for me) unless I want to pay for the highest tier Remote Connect plan. Once this mess is fixed Grandstream must come up with a way to have Cloud IM a la cart, only having it on the top tier is a terrible idea.