Greetings, I am looking for recommendations for a good call analysis solution. This can be paid or free. This solution should allow me to see;
- The number of calls to a specific extension that went unanswered
- The number of calls to a specific extension that went unanswered while the user was on another call.
- Total call time/talk time for a specific extension
- Concurrent Call Statistic
- Billing (optional)