Good afternoon. The ringtone assignment process is very straightforward, yet the phones themselves never download the files I tell it. This is both via visual inspection (not seeing the file names appear in the available ringtone lists of the phones, as well as not hearing them play). These are files that upload manually and work just fine, so clearly the file format is correct. The phones just never pick up the files from GDMS.
This is on both GRP2615 & GXP2170 models (current - as of today’s date - firmware).
Frankly, all we care about is the simplistic logic of creating a “ring1.wav”, “ring2.wav”, “ring3.wav” as additional download attempt logic (or, you know, ring1.mp3, etc.). This would have been relatively simple logic that didn’t require GDMS, and since no one uses those horrible .bin files any longer, it didn’t seem like too much to ask back in 2017 that the default ringtone download logic be expanded to support the newer file formats. So now we’re forced to use GDMS for it, which makes the process more complex, but not the end of the world… But if it doesn’t even work, that of course makes things problematic.
How can this be corrected?