Can't dial out from second handset


#1

We have a FreePBX system.

I recently set up a DP720 handset with a DP750 base station and it’s working well.
I’ve just added a second DP720 to the base station and it won’t dial out.
I can place calls to handset 2 and answer them, but nothing happens when I dial out from HS2.
image

Any ideas?


#2

Usually something on PBX is wrong. Catch packets on DP and see if you can see outgoing invite.


#3

Check the extensions permission level for 642.


#4

I’m not sure what you mean.
As far as I can tell both extensions have the same settings.
642 existed before, but it was a BT cordless via a old Grandstream ATA.


#5

Can you show the extension settings for 642?