Cannot access Internet with static IP


#1

I am still trying to figure this one out: Due to a quirky setup my DHCP server hands out the wrong = non-working gateway address, which means no Internet. Therefore I reconfigured the 2614 (fw 1.0.0.26) with a static IPv4 address and the correct gateway, but to no avail: Both ping and traceroute fail for Internet targets (tested with IPs, not hostnames).

Can anyone replicate that? I’d upgrade the firmware, but without Internet access… :frowning: Ok, I may have to go for a local TFTP server until then. But how do I actually trigger a firmware upgrade on the phone/ the web UI?

EDIT: It appears that only a reboot can trigger a firmware check - clicking the “Provision” button in Maintenance --> Tools was not sufficient. Upgrading via local TFTP server to 1.0.0.31 worked, but the static IP/gateway issue remains: No Internet access.

BTW: The TFTP upgrade log showed some errors on the server, it appears the phone made several attempts. And as a side note, it was looking also for ring1.bin, ring2.bin und ring3.bin (which were not there).


#2

Hi Allup
The static IP works for me, does the same static IP setting works on other devices ?

Thanks


#3

If the dhcp is handed out by your edge router then maybe fix know problems first .


#4

This DHCP gateway issue is caused by an ITSP router that is partially locked and misbehaving. I cannot fix that, but setting static IPs is a valid workaround - and yes, I know very well how to do that. :wink: Besides, this is a good test case for new IP phone hardware like the 2614.

After the upgrade to fw. 1.0.0.31 and a reboot (!) things appear to work, perhaps also due to the WiFi fixed in 31. I probably wrongly assumed that Internet connectivity was not available because it appears that actually the PING and TRACEROUTE features are broken. I will create a new topic for this.