Calls from Ring Group now ringing on Wave (Windows app or web client


Dear users,

Thanks for your feedback! The ticket 20220830114329 only contains the exported logs from Wave applications, but there are no UCM syslog. If that option has been set to “Ring Simultaneously”, the Wave applications should ring. We will need the UCM syslog to check this issue. Thanks for your testing!

Thank you!


Correct @GSSupport74, I was never asked for this by the support technician.

I will do my best to try to generate this during the work week, upload it to the ticket, and advise. The problem may be that the staff have moved back to VPNing in and using Bria instead of Wave as Wave is not working for them and this has caused significant business issues.


Dear user,

Thank you for your feedback! Per talking with our development team, we will need the UCM syslog for troubleshooting this issue. Based on your given exported Wave logs, we noticed that the Wave application might not receive the INVITE message and we want to see if any issues generated in the UCM server side. Thanks for your testing!

Thank you!


Thank you @GSSupport74. I tried today to generate the information you requested. However, I could not as all calls seem to now ring my Wave client. Can you please confirm that Grandstream made a change to the Remote Connect facility. If not, then I have to wonder why it is working today.

The only change I made was to send the SYSLOG output to and to log all PJSIP as well as turning on PBXMID logging.

Please advise.


Dear user,

Thank you for your feedback! We did not make any change. Please kindly send the request syslog to us for troubleshooting if this issue can be reproduced again. Thanks for your testing!

Thank you!