Caller ID undetected 0000


#1

Hello, I have a UCM6204 with 2 analogue PST lines connected to to FXO1 and FXO2. When I receive a call the display shows undetected 0000 or anonymous, The Use caller ID checkbox is checked and Autodetect is selected, I tried selecting other option and still the same problem.
If I connect the PSTN lines directly to analogue phone it shows the number calling.
I hope someone can help me solve the problem.

Regards


#2

Auto-detect may not be able to detect you scheme so, you may need to test each one to see if any work.


#3

Hello, i have tried each one and still with undetected 0000 and anonymous. The strange thing is that when i connect the pstn lines directly to an analogue phones i can see the numbers calling.


#4

Hi Mr. Tony,
You have to ask your phone provider (pstn service provider) to activate caller id service. My client also experienced the exact same experience as you, and I have told my client to ask their phone provider then they said their phone provider didn’t activate this service and my client have to pay to this activate this service . I hope this can solve your problem.

Best regards,
Ray


#5

If he is getting the CID when using an analog phone connected to the PSTN, then presumably he has CID service.


#6

Yes it has


#7

Hello,
The service is activated and i can see the number calling if i connect am analogue phone directly to the pstn line.