Well it might be a bug…
But what do you think is weird and not intuitive?
That´s the way most phone systems act like here in germany.
It depends on how many buttons you want to press to transfer a call.
Our clients are used to press 1 button and then hang up to transfer.
Can it be more simple like this?
You don´t have to tell the customer you first have to put the call on hold with this button and then you have to push this button and if you want to transfer you have to push this button afterwards.
I simply press the BLF to which number I want to transfer to and can either hang up imediately for blind transfer or speak to the person who´s on the phone and then hang up to transfer.
So you don´t have to set this strict to blind transfer and you don´t have to choose via button which mode you want.
Can transfering a call be done easier or faster like this?