I’ve been struggling with this for a while, and I’m sure what I’m looking for is fairly basic, but I feel like I’ve gone down the wrong rabbit hole.
One of my receptionists is leaving, so I’ll be down to one, who is also responsible for checking people in. I’d rather not have to have her constantly pulled away to tell people “please hold”, instead I’d rather they go on hold until she is ready to answer, and not have the phone ring and her feel the need to answer.
I feel like the way to do this is with call queues. What I’d like, ideally is for her to be able to dial up the queue and answer the next call in the queue, as well as some kind of visual feedback that there are calls waiting. Best I can see right now is have her sign on and off of the queue dynamically, but I’m running in to trouble with my dialling patterns (“The number you dialled is incorrect”), and I’m not sure this is quite what I’m looking for anyways…
Hardware UCM6204 and GXP2140