Call queue on Wave App mobile/Desktop

#21

I use dynamic loginSC6

#22

Dear user,

Thank you for your feedback! This should be working for Call Queue feature. If you are using Dynamic Login, the given configurations seem no problem. Could you kindly check the screenshot belolw and see if your dynamic agent can be found on the Switchboard?

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If you can see the dynamic agent on the Switchboard, you can try to reproduce this issue and download the Syslog from your UCM63xx and send them to us for troubleshooting. Please make sure that the PJSIP log module, PBX log module, and App_queue log module have been checked before downloading the Syslog from your UCM63xx. Thanks for your testing!

Thank you!

#23

Yes they are there

SC7

#24

Dear user,

Thank you for your feedback! The issue you reported is when you dial to the call queue, both 2225 and 2228 will not ring? We will need your help to download the Syslog from your UCM63xx and send them to us for troubleshooting. Please make sure that the PJSIP log module, PBX log module, and App_queue log module have been checked before downloading the Syslog from your UCM63xx. Thanks for your testing!

Thank you!

#25

Hi, both deskphones ring, but not the wave desktop app.

I have the syslog but I can’t add it to the pm

#26

Dear user,

Thank you for your feedback! I will contact you to obtain the syslog through a private message. Thanks for your testing!

Thank you!

#27

Dear user,

Thank you for waiting! This issue seems to be generated because of the codec settings for that extension in your UCM63xx. You can go to the Web UI of your UCM63xx and find that extension settings, and make sure that the H.264 video codec has been configured for that extension in the Wave Desktop application. You can try this issue when you have a chance. Thanks for your testing!

Thank you!

#28

Hi, that codec was already enabled

image

#29

regardless of the problem mentioned, in my opinion you have too many codecs, try to put only the really used ones + H264

#30

Dear user,

Thank you for your feedback! May I ask if this codec setting is used for the extension which you have logged in the Wave Desktop application that you encountered the call queue issue? If so, please kindly run the test again and share the syslog again so that we can compare with the previous one. Thanks for your testing!

Thank you!

#31

hi @GSSupport74,

maybe it’s a different problem, but I remember a similar problem with WAVE and I only solved it by putting H264 as the first codec, then the audio codecs.

#32

Dear user,

Thank you for your feedback! There is no relationship with the priority. There is no such a concept in this option. This customer does not need to adjust the sequence of the codecs. Please kindly provide the info in my previous post:

May I ask if this codec setting is used for the extension which you have logged in the Wave Desktop application that you encountered the call queue issue? If so, please kindly run the test again and share the syslog again so that we can compare with the previous one.

Thanks for your testing!

Thank you!