You can park the call in a couple of ways -
- Press 700 and allow the system to announce where it parked the call.
- Set up keys on the phone to physically represent the parking spots using monitored call park or call park. In order to use this effective the parking lot setup (in call features) should have “use parking slot as extension” enabled. In this manner it effectively becomes a BLF key where one can take a call and then park and/or retrieve the call by pressing the associated key.
What Bogdan is indicating is that because you apparently have more than one account on a phone, that when setting up the BLF, DSS, VMPK or other keys is that you basically set aside a range of keys to be associated to each account. So, starting at 701 thru 70X, you assign these to account 1, then 70Y to 71X to account 2 and so on.
It does require that you have a phone with enough keys to accommodate the need.
The issue with what is happening currently is that when the call comes in, you are sending the call to a phone whose line/extension is set to an account. So, you take the call at that phone on a given account. When you dial 700, the system will automatically park the call in an available slot and announce which slot.
A lot of this has to do with what make and model of phone is in use and how provisioned, but this was not stated.