Is there any way to have like a call park/call queue combo. I have a customer that wants to be able to put a call into a call park and then if the person that it is intended for does not pick it up it, then it rings that phone for a couple of rings and then goes back to a call park. It is just a couple of office people so I know I can create a call park per agent so that if they do not pick it up, the call does go to the extension it is intended for. But they would like it so that the phone would ring a couple seconds and then go back to a call park.
I see that i can create a Call queue per agent but they don’t want the phone to be constantly ringing. I see in queue settings that you can set it to only ring the agents every x amount of seconds. But it does not appear that that I can pick that queue up with a BLF if the phone is not ringing.