call from dorphone audio delay

physical-security

#1

Hi all,
when i make call from GDS3710 to GXP 2160. Call rings and whe customer lift handset speach starts after 3 sec.
so if u pick up handset and start to talk other side can’t hear you for 3 sec

any idea!?


#2

@mario76:

Good catch!

Yes, this is a known bug and we are working to fix it. Please keep tuned. Thanks!


#3

Echo cancellation training does take a while, but yes, 3 secs is too long.


#4

ty

waiting for solution :wink:

bye


#5

It is fixed and will be available in next firmware release. Please keep tuned. Thanks!


#6

Still waiting for the next Firmware!


#7

Yes, already fixed, under QA testing now, will be released very soon. Please keep tuned. Sorry for the inconvenience. Thank you for using Grandstream products!


#8

Still the same issue, it is unprofessional from a company like Grandstream


#9

Could you input IP address to make the GDS and GXP to talk directly to see whether the delay still there?
I am guessing the UCM or IPPBX might be the culprit or maybe the network? I assume the GDS and GXP are in the same location, or LAN.

Please advise. Thanks!


#10

I have this same issue, I haven’t had a chance to perform a pcap and analyise but since someone else is experiencing it, it makes me feel it might just not be my specific setup. I have 7 phones (various vendors Yealink, Snom, Panasonic) attached to a PBX via a VPN (all fibre connections, latency 4-5ms). The only phone that exhibits this 3 second delay in audio is the GDS3710. I will capture a call and see what it looks like and share my findings.


#11

@cste005: Yes, please help to capture a trace. If it is GDS issue, we will fix it. Thanks!


#12

i have same issue with my new GDS3170, is there a fix?
can a VLAN for ip phones can give it an help?


#13

What is the firmware version? This issue already fixed in 1.0.7.14 firmware. Thanks.