Call Forward to IVR?


#1

Using UCM6208 (1.0.19.29) with the receptionist using a GRP2616 (1.0.3.6).

They want all incoming calls to ring at Receptionist (1000) and if she doesn’t answer in 3 rings, forward to IVR.

I can’t find where to set up this feature, or if is even possible?

Thanks in advance!


#2

use queues


#3

It is set at the extension level in the UCM. You would set the ring timeout to 18 - 20 seconds and the set forward no answer to the IVR.


#4

Thanks Ipneblett

I can’t find that option, maybe looking at the wrong place


#5

Well, I’ll be. Never looked for it as I did not think I would have to as I thought for sure it would be there.

So, then create a Q with no agents and set the enable destination to the IVR. Set leave when empty to yes and dial in empty to no.


#6

Thanks, I persuaded the customer to use IVR only, because ringing a station first, kind of defeats the purpose of the IVR.

Thanks again for your support.


#7

Use custom number and add IVR number there, it should work.

Or you can create ring group with exit on IVR and set only her there.