Call Center UCM6204


#1

Hi everyone,
I have an issue on UCM6204, we want to set up percentage of incoming call for every agent in a Call Queue, its ok?
who have you see that problem yet?


#2

What problem? percentage problem? try using Round Robin with Memory or if you login and out correctly, Ring the Agent who has been called least

grandstreamucmcallqueue


#3

Thanks for your help,
My issue is " I have 4 agents in Call Queue, and i want to set agent A (40% incoming calls), agent B (30% incoming calls), agent C (20% incoming calls) and agent D (10% incoming calls). I want to set that, because agent A have performance is the best, then B and C and D.
And all strategy i have used, but not solve that issue


#4

The UCM is a great all round IP PBX however will not satisfy your issue here. Send a request for the feature to the Helpdesk


#5

Thank you very much


#6

Thank you very much