[BUG] audio quality gets poor after phone has been on for a while

bug

#21

Hi,

Yes could you please try that as well? We are trying to find a correlation between charging and the audio issue.

Thanks


#22

I took the handset out of the dock at ~7am this morning and rebooted it.

at 12:30pm I just made a test call to a GXV3275 using the Opus Codec. The call sounded crunchy harsh and tinny on the WP800.

I rebooted the WP800 and made the same call, audio sounded fine. So I don’t believe this is related to charging.


#23

@eric.tamme

Please check your PM for test load to try.


#24

I tried the new firmware, same issue persists.

I upgraded the phone, factory reset. Let it sit WITHOUT CHARGING about 3 hours later I made a test call and audio was tinny/crunchy degraded. I rebooted the handset and made the same call, audio quality was fine.


#25

Hi,

@eric.tamme
Thanks for the test. Could you please provide us the debug package on this build? Also give us the phone configuration so we can reference and setup accordingly.


#26

I tested this morning, intending to capture a debug, but the audio quality was good. Ill try a few more times throughout the day today.


#27

Hi,

Yes please keep us updated.

Thanks