I have a problem here with Bria Mobile that I still can’t fix and I know a lot of people here use this app so maybe someone can help me!
I have a remote worker who has a GXP2140 programmed in STUN mode to connect remotely to the office. When I am at my desk and I answer a call from my GXV3370, everything does well.
Although, when I take the call from my Bria Mobile app, I just can’t hear or speak so the call just drop. This happens ONLY when I am on Wi-Fi (on the same network as UCM). My guess is that the NAT is freaking up because since Bria uses Push, their server is connected to the UCM, and the call just goes in and out of the office.
- Incoming Call - Remote (Worker)->Local (UCM)
- Ringing Bria - Local (UCM)->Remote (Bria Push Server)->Local (My App on Wi-Fi)
- Answering - Remote (Worker)->Local (UCM)->Remote (Bria Push Server)->Local (Bria App)
I think packets are lost with that much NAT traversal. But when on LTE, this doesn’t happen because the call isn’t resent inside the network after going to the Bria servers.
Anyone has an idea? I’m pretty sure it has something to do with my Bria config but I can’t be sure of what is supposed to be the exact config for a UCM working locally and remotely.