BLF light stays on after phone turned off or unregistered


#1

BLF light staying lit up on 2170 vpk and ext board after turning off wp800. Adding vpk to another phone while wp800 is off and it shows up green too.


#2

Hi,

This is not really a WP800 problem. The UCM probably didn’t detect that the WP800 is offline. If UCM is setup with keep alive option enable for that extension it would send the NOTIFY to the monitoring phone to let it know the extension is no longer reachable. On GXP21xx, we also have the unregister on reboot feature. Unfortunately we currently don’t have that option on WP800.

Thanks


#3

I was able to get the light to go off using the keep alive option. Thank you. Now I know its not the same but using grandstream wave app on my cell, when I lose WiFi or turn off the ext, the lights drop quickly and no keep alive option is setup on that ext. Was thinking they may act similar just cause its over wifi. Thanks


#4

Hi,

From our testing it is the same. The GS wave does not send any signals to the UCM when the account is disabled or disconnected.

Thanks