BLF keys not dialing when handset is lifted


UCM6204 and GXP2135

All my BLF keys will dial the extension when I just press them. It starts the speaker phone and dials the extension. If I pick up the handset and dial the extension from the keypad, it works fine. But if I pick up the handset and press a BLF key, nothing happens. I have used this feature before at other locations without issue. I can’t find what I have overlooked. Any advice would be appreciated.


Found the answer. I need to change the key mode from line to account.